Unlike a standard residential cleaning, a turnover includes hotel-style staging. We clean all surfaces, sanitize high-touch areas, launder linens, remake beds, restock essentials (toilet paper, soap, coffee), and perform a final "guest-ready" walkthrough to ensure everything looks perfect.

Yes. Our teams come fully equipped with professional-grade cleaning supplies and vacuums. If you prefer us to use specific eco-friendly or scented products provided by you, just let us know!

We offer On-Site Laundry Only. Our team starts the wash immediately upon arrival and finishes drying/folding before the cleaning session ends. To ensure a smooth process, we ask that hosts provide at least two full sets of linens so we can dress the beds with fresh sheets while the dirty ones are in the wash.

• Faster Turnarounds: By staying on-site, we eliminate travel time to laundromats, ensuring your property is guest-ready by the 3:00 PM check-in window.

• Zero Loss Policy: When laundry stays at your property, there is zero risk of your expensive linens getting mixed up or lost at a commercial facility.

Same-day turnovers are handled based on availability. Because these cleanings are time-sensitive and require careful scheduling, we ask clients to call us directly. This allows us to quickly confirm availability, assign a cleaner, and ensure the property is ready on time.

We have a two-step system to make sure your place is perfect:

1. Supervisor Walkthrough: After the cleaning is finished, a supervisor goes through the entire house with a checklist to catch any missed details.

2. Photo Updates: Once the supervisor clears the house, we send you "Guest-Ready" photos of the rooms and staged areas so you can see exactly how the home looks before your next guest arrives.

Our cleaning schedule is very tight to ensure all properties are serviced on time. If a guest is still in the home when our cleaner arrives, we will wait up to 15 minutes as a courtesy.

After the 15-minute grace period, the following policy applies:

• If the cleaner has another scheduled booking:
  They will be unable to wait any longer. A charge of 50% of the cleaning fee will apply, and you will be responsible for arranging a new turnover at your convenience.

• If the cleaner is available to stay:
  The cleaning will be completed, but a $15 late checkout fee will be added to your invoice to cover the additional time required.

Thank you for your understanding and cooperation in helping us keep our schedule running smoothly.

We understand that bookings change! You can reschedule or cancel for free as long as you give us 24 hours' notice. Cancellations made the morning of the clean will be charged a 50% fee.

If we find any guest damage, smoking odors, or maintenance issues, we will send you a photo and a report immediately. We also keep a close eye on your stock if you are running low on essentials like toilet paper, soap, or coffee, the supervisor will include a "Low Stock" alert in your final report so you have time to restock before the next guest arrives.

We are fully bonded and insured. This protects your property and our staff, giving you an extra layer of liability protection for your short-term rental business.